Here was me thinking I'd escaped the complete ineptness of three mobile 5 years ago but unfortunately its back to haunt me! After closing my account back in December 2003 (and paying the remaining 6 months line rental up front to do so!) I've just recieved a letter from Lowell Portfolio indicating that they have been sold the outstounding debt of £20.07 that I owe on my three account. I was shocked to say the least! The account was fully closed and is marked as settled in my credit report. In addittion, i have never recieved any requests from 3 for this so-caled balance! I contacted three straight away and after being passed around one of their useless indian call centres no one could explain where this additional money had come from - but obviously its left to me to spend my time and money sorting this mess out.
Anyway, clearly the money isn't really the issue but I'm prepared to fight this issue on behalf of all the other ex-three customers out there who are probably being screwed in much the same way! If anyone's considering switching to three and has stumbled accross this site please take one piece of advice from me....
If you value your sanity - *never* enter into any dealings with this company. Their customer service is appauling. If one good thing can come out of this incident it's the hope that at least one potential customer will be swayed away from three by this post :o) Let me know if you've had any similar problems.
The opinions expressed herein are my own personal opinions and do not represent
my employer's view in any way.