Software design and other ramblings RSS 2.0
# Sunday, 27 July 2008

Here was me thinking I'd escaped the complete ineptness of three mobile 5 years ago but unfortunately its back to haunt me! After closing my account back in December 2003 (and paying the remaining 6 months line rental up front to do so!) I've just recieved a letter from Lowell Portfolio indicating that they have been sold the outstounding debt of £20.07 that I owe on my three account. I was shocked to say the least! The account was fully closed and is marked as settled in my credit report. In addittion, i have never recieved any requests from 3 for this so-caled balance! I contacted three straight away and after being passed around one of their useless indian call centres no one could explain where this additional money had come from - but obviously its left to me to spend my time and money sorting this mess out.

Anyway, clearly the money isn't really the issue but I'm prepared to fight this issue on behalf of all the other ex-three customers out there who are probably being screwed in much the same way! If anyone's considering switching to three and has stumbled accross this site please take one piece of advice from me....

If you value your sanity - *never* enter into any dealings with this company. Their customer service is appauling. If one good thing can come out of this incident it's the hope that at least one potential customer will be swayed away from three by this post :o) Let me know if you've had any similar problems.

Sunday, 27 July 2008 18:57:32 (GMT Daylight Time, UTC+01:00)  #    Comments [1] -

Friday, 12 September 2008 17:49:46 (GMT Daylight Time, UTC+01:00)
Hi,
just got the same letter.... I settled my account over 3 years ago, and was also surprised to be contacted by Lowell!! if you want to contact me, my email is tomh at av3 dot co dot uk.
Tom Harding
Comments are closed.
Top Cashback
TopCashback
Archive
<2017 December>
SunMonTueWedThuFriSat
262728293012
3456789
10111213141516
17181920212223
24252627282930
31123456
About the author/Disclaimer

Disclaimer
The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.

© Copyright 2017 Scott Hill

Sign In
Statistics
Total Posts: 8
This Year: 0
This Month: 0
This Week: 0
Comments: 2
All Content © 2017, Scott Hill